Quality management
Implementation
Quality has become one of the main Critical Success Factors of operating a business. The most popular and widely recognised quality management system today is probably the ISO 9001:2000 international standard which has become so widespread that failure to adopt will make an organisation potentially less competitive.
INROADS has long years of experience in this field and can offer A to Z support to help your organisation set up, implement and eventually maintain the system once it is up and running.>br>
Because we understand that this may involve a culture change within your organisation we organise a number of training programs for your staff to ensure that the transition is as smooth and effective as possible
Internal auditing
Some of the main principles of ISO 9001 are preventive action and continual improvement. One of the benefits of this quality management system is that it can be audited and the results which come out of such an audit are a very good management tool highlighting areas for improvement before it is too late.
INROADS has trained auditors that have undergone Lead auditor training in the UK, and can handle all the internal auditing and reporting requirements.
QMS maintenance
The majority of organisations in Malta are SME’s which means that they might not have dedicated staff to focus on the maintenance of their ISO 9000 quality management system and ensure that certification is maintained.
We can analyse the needs of your organisation and provide a solution to maintain your QMS.
Business Strategy
“If u don’t plan where you want to go there's a very high probability you’ll end up arriving where you’re going”
In such a fast changing and competitive market, businesses need to constantly understand the environment they operate within to ensure that they are on the right course and adjust direction if need be.
We will help clients in the development of a strategic plan which best suit its needs with well defined measurable objectives; critically analyse its resources to ensure that the organisation is well equipped to implement the agreed strategy; handhold organisations in the early stages of strategy implementation; assist organisations after implementation to develop tools which will help organisations measure the benefits of the strategy.
Corporate restructuring and change management
Markets are becoming more competitive and organisations constantly struggle with a long list of ever changing challenges.
In an economy like ours where most of our industry is service based and the major resource is people, it is not easy for organisations to find new ways of becoming more competitive and productive. Asking people to work harder is simply not enough.
We will help organisations critically analyse their current situation and develop a plan to address these issues. This could be done via various methods such as company reorganisation, skills redeployment, training, recruitment, performance review systems and quality management systems.
Market research and planning.
Marketing pressures induce organisations to be more aggressive and increase their marketing budgets. This may not be the only and right solution however and organisations may still find themselves with declining revenues, increasing customer churn, and reduction in brand value.
We believe that proper market research and planning, where decisions are based on facts rather than intuition, and where customer requirements are constantly monitored to ensure that they are being met, will help the organisation reach new levels of performance
